We Guarantee Your Comfort, or Your Money Back! asdf

Here's how it works.
In order to ensure the sleeping comfort of all our valued customers, Supreme Comfort offers you a test rest when you purchase a mattress and box spring set or a mattress for use on a platform bed. The trial period begins the night your mattress is delivered.

What is the comfort guarantee?
We hope you are completely satisfied with your Supreme Comfort mattress, but if you decide to exchange or return it during the In-Home Trial, contact Customer Service at 1-800-314-9660 before packing you re-pack it.. All mattresses being returned must be in excellent condition and be given a "Return Merchandise Authorization" (RMA) number from Customer Service which will expire 90 days from your initial delivery date. All merchandise must me boxed and shipped back on or before the 91st day. All refunds will be issued to the original method of payment within approximately 15 business days after all products have been received back at the Supreme Comfort factory. All shipping and incidental charges to return the product as well as all processing and *disposal fees are the responsibility of the customer.

Defective or Damaged Components
All items that are defective on arrival, will be replaced at no cost to you. The shipping charges to replace the defective product will be incurred by Supreme Comfort. (Curtain products such as adjustable bases and air beds are made up of numerous components such as transformers, control panels, air chambers, pumps and more. If one or more of these components are causing the whole bed to not operate, the faulty component will be promptly replaced).

If a component is found to be defective after the In-Home Trial period, the replacement part is covered under the terms of the warranty. You will be responsible for any related costs and the cost of shipping the defective component back to Supreme Comfort. Contact our Customer Service department at 1-800-314-9660 for troubleshooting assistance and if you need to process the replacement order.

We recognize the fact that components may break, become soiled or unusable and may not be covered under the warranty. As long as you own our bed and can provide proof of purchase, you can purchase replacement components. All component sales are final and carry a 1-year Warranty from the purchase date. Product discounts and accessory promotions do not apply to components. Call our Customer Service department for current pricing and to process the component purchase.

*90-Night In-Home Mattress Trial
Choosing a mattress is one of the most important decisions you can make. And we want to help make sure that the decision you make is the right one. So we invite you to test one of our mattresses in the best place possible: the comfort of your own home. When you purchase a mattress from Supreme Comfort™, you'll have 90 nights to make sure that you're 100% comfortable. If for any reason you're not completely satisfied, we'll authorize an *return or *exchange of your mattress. After all, sleep is one thing you should never have to compromise. You are required to pay for the return shipping costs.

"What happens after 90 nights?"

Well, we stay right by your side. Every one of our beds comes with an astounding Limited Lifetime Warranty - The longest warranties in the industry. It's a reflection of our commitment to unwavering quality and product integrity. We never want you to have a bad night's sleep again. So we try to ensure that a sleep system from Supreme Comfort could be the last mattress you'll ever need to purchase.

"Can I exchange my new mattress?"

You may exchange your mattress or foundation one time within the 90-night trial period*. Exchanges between sizes and models (i.e. from Queen to King or from Supreme Air 5500 to Supreme Air 6500) will be processed as whole bed exchanges. You will be responsible for any difference in price as well as shipping charges of the initial bed back to our factory. If you are considering exchanging your bed, please contact our Customer Service department at 1-845-834-2171 before packing your bed. All shipping and incidental charges as a result of an exchange are your responsibility.

To return your bed please be sure to call Customer Service at 1-845-834-2171 to request a return at or before the end of your trial period. Customer Service will provide you with a RMA number. The RMA must be included with all products returned in order to track your return and promptly process your credit. RMA numbers expire at the end of the 90-night trial or 90 days from the date of delivery to your home. The representative can also provide valuable tips on how to efficiently pack the bed and suggest a shipping carrier to minimize your expense.

All refunds will be issued to the original method of payment approximately 15 business days after all products have been received at Supreme Comfort.

* We will exchange your mattress for one of greater or equal value.
* All comfort exchange requests must be made before the 30th night from the original date of delivery.

* The only cost to you is the price difference and shipping, (plus sales tax where applicable), incurred during the re-selection process.
* Due to the fact that it takes you body time to adjust to any new sleep surface it is mandatory that you sleep on your new mattress for at least 15 nights before deciding if you would like to keep it or not.
* No comfort exchange or refund will be made after the 90th day.
*To receive a refund without penalty you must send your product back before the 30th day

*Product returned after the 30th day but prior to the 60th day are subject to a 15% processing and handling charge.

*Product returned after 60 days but before 90 days will be exchaged only.

* This comfort exchange (or refund) offer does not apply to the following items: Custom sizes mattresses, custom models, clearance or demo models, adjustable bases and all free or promotional give-a-way products. Pillows are also non returnable for sanitary reasons.
* Please note –cancellation fees also includes cancellation due to freight damage. Our freight damage policy is to replace the damaged piece at no charge to the customer. Of course any defective products will be promptly exchanged.

*Original shipping costs to the customers home is not refundable.

Note: The customer is responsible for all shipping charges on refused orders (with the exception of damaged merchandise).

-Returns will not be accepted without a return authorization number from Supreme Comfort. Allow 15 business days for your refunds to be processed.

Our customer care specialist are ready and willing to answer all your questions.

Note: Orders placed prior to December 21st 2006 have a 30 day sleep trial.